Flight1.com Customer Service & Support

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Please carefully read through these pages so that you go to the correct area to get help.

Important Flight1 Support Policies: All product specific technical support is handled via our web forum systems or for our latest 737 MAX8 product for MSFS, we use Discord. We maintain a ticket system to deal primarily with ecommerce issues that the automated systems on our support page can't handle. These include problems with your order, or other issues related to your orders or Flight1 account. Our official hours of operation are regular business hours Monday through Friday (USA time), excluding holidays. Note about product .key files: Flight1 has officially ended support for .key files in the Flight1 Wrapper. If you are having issues with product keys, please use the account method to reinstall.

How do I find and reinstall my product?

To find your product download, please use one of the options below.

Using Flight1.com

1. Log in to your account by clicking here.
2. Select the "View Flight1 Orders" button.
3. Find the product in the list and select the URL

Using the Flight1 Agent:

1. Log in to the Flight1 Agent. If you do not have the Flight1 Agent, click here.
2. Select the "Start Browsing" button.
3. Select Settings in the menu, then use the "View All Flight1 Orders" button.
4. Highlight your product in the list and select "Jump to Product" on the right side.

Product Re-installation:

To reinstall a product using the Flight1 Agent, you can select Start Browsing after the Agent opens. Select the Library tab (note that you may need to switch "stores" in the top right to the vendor store with the product). Alternately, you can go to Settings, then select the "View All Flight1 Orders" button. After you highlight the product, select the "Jump to Product" button.

If you have a purchase in our classic wrapper, please see Reinstall Flight1 Wrapper Product.

Technical Support for Products

Important: If you are a Windows 7 or Windows 8, click here for important information.

For many products, use our Simforums.com site. However, certain products have a dedicated forum site. Please note that some products have reached legacy status, and forums are retained for archive purposes only. Our complete forum listing is below:

• https://www.simforums.com - Product support for Flight1 products not listed below.
• https://ifly.flight1.net/forums - For the iFly series of products.
• https://qwsim.flight1.net/forums - For QualityWings products.
• http://www.leveldsim.com - For Level-D Simulations products.
• https://atr.flight1.net - For the Flight One ATR 72-500.
• https://s80.flight1.net - For the Ultimate Airliners Super 80.
• https://ultimatetraffic.flight1.net/forums - For Ultimate Traffic.
• https://mustang.flight1.net/forums - For the Citation Mustang.

Visual Studio Runtimes

Some products require Microsoft Visual C++ Runtimes. If your product does not start, please install either the 32-bit (x86) or 64-bit (x64) runtimes from https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads. Select the 2015, 2017, and 2019 combined installer.

Flight1.com E-Commerce and Product Activation Support

Flight1's e-commerce system allow you to do almost any task automatically, without having to wait for a staff member to assist you. Our system includes a Knowledge Base system, and many other pages that will hopefully address what you need. We suggest using a Flight1 account as it is required for most of the actions on this site.

Some of our most common topics and troubleshooters...

• Reactiving your Order (if it has become deactivated)
  
• Reset you Flight1 Account Login Password
• Flight1 Activation - I reached my Activation Limit and I need to reset the serial number
• I cannot access a discussion forum
• Troubleshooter: Reinstall Error - You get a message saying "your account login or password is incorrect"
• Troubleshooter: Reinstall Error - You get an "order has exceeded its activation limit" message on reinstall

Where do I locate my product serial number issued with my purchase?

If you were issued a serial number with your Flight1 Agent purchase, please use the Flight1 Agent to retrieve the serial number. Once you login to the Agent, go to the Library tab (you may have to change stores first using the button on the top right). Select the order, and you can view the serial number. Optionally (you can use this if your product is not in the Agent), select Settings, then the View All Flight1 Orders button. Select your product and you will see the serial number listed.

Key Files

Important: Flight1 has officially ended support for product keys. If you have a very old product where account reinstall is not available, then please make sure you have an account then contact Flight1.

Flight1 Account Management

If you have a Flight1 account, or want to open an account, please see the links below. Click here to learn about Flight1 accounts.

• Manage your Flight1 account (view orders, certificate numbers, and more)
• Open a new Flight1 account
• Click Here to Run a Flight1.com Email Test - To make sure you can receive email from Flight1.com

How to Contact the Flight1 Customer Service Department

To contact us directly, please use our ticket system.