Flight1.com Policies and Terms of Service

By using the Flight1.com web site, you agree to not use the services or site in ways it was not intended nor can Flight1 be held liable for any action that results from your use of software purchased through our e-commerce system.

Accuracy

Although we strive hard for accuracy, Flight1.com can't guarantee the site to be error free.

Fraud Protection

Flight1.com being a site open to the Internet public for e-commerce requires specific data before completing an order. Providing inaccurate information could prevent you from completing your order or placing future orders through Flight1.com. Also note that some anonymous/disposable email services may not be allowed for purchases. Make sure if you are using a non-ISP email account that it is through one of the major known free-email services.

The requirements for accurate information may be, but not limited to, the following:

1. Name
2. Street Address
3. E-mail Address

Flight1 may suspend the ability to purchase or reactivate a product if your account or information is associated with potential fraudulent activity, such as if multiple purchases are associated with a high percentage of refund requests, if purchases or purchase attempts contain potentially invalid information, if excessive purchase attempts have been made which the bank declined, if Flight1 receives evidence that you have shared your product illegally, or for any other reason that Flight1 sees as necessary in order to prevent Internet based fraud.

If a case has been filed with your bank or PayPal regarding a transaction, this may prevent you from making future purchases using our system.

If you think our system has prevented you from purchasing a product in error, please contact us via the Flight1 ticket system, as we may be able to find the cause and help clear the situation.

Download Availability

Flight1 does not charge any re-download fees to original purchasers of downloaded software should they need to re-download the product, although availability cannot be guaranteed. We do recommend making a backup of your download to make reinstallation faster. If one of our products has been discontinued and you do need to re-download the product, please contact customer service and we may be able provide you links to the product. Do note that Flight1 does provide e-commerce services for other vendors, and that other vendors individual policies may apply if the product you purchased is not managed by Flight1.

All product specific technical support is handled via our web forum systems. We maintain a ticket system to deal primarily with e-commence issues that the automated systems on our support page can't handle. These include problems with your order, website questions, or other issues related to your orders or Flight1 account. Our official hours of operation are regular business hours Monday through Friday (USA time), excluding holidays.

Flight1 only supports the original purchaser of a product. If you acquire a product from the original purchaser, a transfer fee may be required in order to renew support for the product. License transfers are only valid if Flight1 is contacted by the original purchaser in advance of any transfer.

Please note that because product support is handled via our public web forums, you will need to abide by the terms in the forums. If you make posts in our forums or ticket system that are inflammatory, abusive, or harassing, your forum account may be closed, and further support will not be provided.

We respect your privacy, and will keep all your information private, except what could occur under the following:

1. If your information is requested as part of a valid law enforcement agency request or an official audit that Flight1 is required to comply with.

2. If your information has been associated with fraudulent activity, and releasing your information to third parties is required as part of legal proceedings, audits, or investigations.

3. If you specifically opt-in to events where it is noted in advance that certain information may be made public, such as contests where we list the winners.

4. If you purchase a non-Flight1 product from a vendor that uses our e-commerce services. Some information is shared with vendors that use our e-commerce system to sell their products. This is required so they can service your order. Please check with the vendor for their individual privacy policy. However, the data Flight1 retains in this situation is still fully covered under our privacy policy.

5. Flight1 processes credit card and PayPal transactions. Data is transferred to our processor (PayPal for both merchant and PayPal transactions). Only necessary data is transferred PayPal to securely process the transaction and allow us to service the transaction through our site.

Please note that information you make publicly available via one of our Internet discussion forums is beyond our control, and can't be considered private.

Asides from any of the notes above, Flight1.com fully regards your privacy and we will never sell nor give your private information to parties outside the direct Flight1.com family.

Data Needed to Provide Service

Flight1.com strives to meet or exceed requirements in how your information is used in our services. We are a "Data-Minimum" company and only use data in a manner that allows us to provide services to you within a secure environment.

Flight1.com does require a minimum of data in order to provide our service. The personal data we collect is relevant for the purpose of providing our services and securing our servers. The data we collect asides from email addresses and hashed passwords are name, address, city, state/province, zip code, country, IP address, telephone number (in some areas only), and what may be required for product activation or access to our cloud services. This data allows us to process your order and associate your information with purchases, allows you to reinstall your products, and/or identify your transaction to support systems. Standard server log data is stored which allows us to operate our website smoothly, as well as improve the services we provide. Data submitted to a web discussion forum is only what is needed to give you access to that forum and allow you to customize your profile and make forum posts. Flight1 does not use forum data for any purpose other than for you to gain access to the relevant areas of the forums. Please note that some forums you may join are not managed by Flight1. Please check with the manager of any 3rd party forum for their policies. Each web forum has a separate agreement that will be presented prior to registration to that forum.

Also, your full credit card number is not stored on our servers for both yours and our protection. We do not store card expiration dates or card verification numbers. When utilizing PayPal to make payments, none of your PayPal login data goes through our servers as you enter login data directly on the PayPal site. We also do not store data based on your computer hardware on our servers.

Unless you specifically opt-in to submit information as part of a questionnaire, Flight1 does not use your private data for marketing purposes. Please note number 4 above if you purchase a 3rd party product through us. We also do not use outside analytical tracking services. If you request translation, we use Google Translate services.

This site or product includes IP2Location LITE data available from https://lite.ip2location.com.

Cookies

Flight1.com minimally utilizes cookies so that you can stay logged into your Flight1 account. The server will write your Session ID to a cookie which does not contain any personalized information. Session cookies generally expire after 20 minutes. If you create an account or open a support ticket and want to stay logged in, data that will allow you to stay logged in will also be written (this is optional). We do not utilize cookies for any other purpose or to track users. We utilize the 3rd party Google API for translation services. If you utilize Google to translate a page on this site, a Google cookie may be written.

Data Deletion

If you wish to delete your account and other data from our servers, you can submit an initial request via our ticket system and an agent will respond with proper instructions, including steps that will allow for proper "proof of identity" which is required before any request can be fully processed. During the data deletion process most data can be removed or anonymized. Please note that some data that implicitly allows us to protect our servers, comply with audits, or to prevent fraud cannot be removed. More information will be available in your data deletion request.